Service providers administrators, operations team access eye.lo using login and password or via Single Sign On (SSO) from their internal portal. Customers access eye.lo preferably using SSO, via existing external portal. It prevents customer Login/Password administration in eye.lo platform.
eye.lo is compliant with any SSO configuration. As SSO implementations are often different, LivingObjects professional services team provides specific plugin compliant with your SSO environment (preferably RESTful or SOAP Web Services).
eye.lo as a dedicated solution for Service Provider enables customer profiling in a unique instance. Depending on the offer a customer has subscribed to, end-user access specific features, KPI and resources (Dashboard, report, ..). Service Provider can also decide to keep specific features for internal use in order to improve their operating efficiency and proactivity (scheduled reports, alerting).
To access eye.lo, end-customers may use these supported web browsers:
- Mozilla Firefox: 40 and upper
- Apple Safari: 9 and upper
- Google Chrome: 45 and upper
- Microsoft Internet Explorer: 11
- Microsoft Edge
HTTPS is the default transport protocol for service requests. User passwords are encrypted. Network counters over time are stored in a proprietary, compact, binary format and split by customer (to protect data confidentiality per tenant).
IWAN monitoring level may be configured through eye.lo provisioning for each CPE. If the CPE exports PFR data flows but provisioned only for AVC, the PFR flows will be ignored by eye.lo.