MAKE YOUR CUSTOMER UNIQUE
eye.lo provides highly customizable environment. Based on default configuration (pollers, dashboards, reports, alerts, ..) Service Providers can easily adapt the platform to their requirements and policy. No need for extensive training and certification to make eye.lo fully compliant to their end-customer specificities.
eye.lo provides two levels of multi-vendor polling capabilities. A standard poller enables MiB OID extraction using snmp transaction protocols. An advanced poller using Telnet/ssh transaction protocol enables complex algorithms to retrieve information which are not available using snmp (CoS, neighbor, IP SLA, ..). The default library provides examples of vendor metrics.
eye.lo includes the latest Cisco Nbar2 dictionary. Category and group may be customized by SP admins and end-customer, to classify their traffic. Beside Nbar2 recognition, SP admins and end-customers can define custom applications based on IP address, port, URL.., using several criteria for a unique custom app.
To isolate and securely manage the specific set up for each enterprise, eye.lo embeds a powerful rights management engine. It enables administrator to closely manage access to eye.lo functionalities and resources (specific dashboards and reports) for both the enterprise and the service provider.
eye.lo is a multi-tenant software platform installed in Service Providers premises. Dedicated to Service Providers, eye.lo’s distributed architecture, based on redundant nodes, insures an optimal level of use of all the resources, fault tolerance and low latency response for the multiple requests.
eye.lo is a multi-tenant, multi-vendor collection platform. It can gather data from both the legacy Network Elements, and the newly installed appliances. It supports various transaction protocols such as snmpV1/2/3, Telnet, SSH, TL1, NetFlow/IPFix. Built for service provider networks it is compliant with IPV4/V6, multi-VRF & overlapping IP addresses.
A proprietary “flow-balancer” ensures the scalability and load-balancing across collection Nodes. A ground breaking proprietary fast-data processing and access technology, enables end-users a fast access to their dashboards and reports.
High availability for eye.lo requires to the solution to be installed on two data centers, and to declare one instance as a backup to the other. Each DC is assigned a role: active (read-write) or passive (read-only). The User Service resists (detects and protects itself) to typical failures.
Service providers administrators, operations team and end-customers access eye.lo through supported web browsers using https as the default transport protocol. eye.lo enables direct authentication (internal or external user account management) or redirection to an external identity server (Single Sign On workflow).
eye.lo scalability enables collection of thousands of customers and tens of thousands of Customer Premise Equipment’s (CPE). Compliant with traditional communication protocols, eye.lo can be deployed in a hybrid architecture where legacy routers are monitored using snmp or TNF protocols, and latest routers are monitored using IPFIX. Service Providers swap smoothly their routers from legacy monitoring to advanced application monitoring as they renew business-customer contracts.
ROUTERS TEMPLATE ENABLING
Service Providers apply new router templates as they gradually swap end-customer Network architectures from a legacy connectivity service to an Application Visibility & Control (AVC) service, and then to a full integrated service routing including dual transport paths between the branch and the data center (PfR), and transport optimization (WaaS & Akamai connect).
HARDWARE AND COLLECTION LINK SIZING
eye.lo processes and aggregates raw flows coming from the routers to store what is needed for a customer/service profile. For a number of CPEs above 3000 devices, LivingObjects provides simple sizing tools and recommends to consider a multi-server architecture. The inner scalability of eye.lo platform enables a gradual deployment as Service Providers add new advanced services, to their connectivity portfolio.
eye.lo runs on a Linux based OS environment and can be deployed on a single or multiple server architecture depending on the routers’ count. When eye.lo is deployed on a multi server environment, the main part the software platform can be implemented in a virtualized architecture. Only the time-series data-base requires physical servers for better user-experience.
eye.lo automatically discovers part of the information needed to monitor the end-customers’ CPEs. Other information, such as the client name, are provided to the platform using a scheduled API for massive deployment or manually for light deployment.
RELATED TO YOUR CHALLENGES
Custom application, maintenance calendar, site clustering, reports.., IT team customize eye.lo to its environment to get the concise workspace they need to make quick analysis and take decision. eye.lo includes the latest Cisco Nbar2 dictionary. Category and group may be customized by the IT team, to classify their traffic. Beside Nbar2 recognition, IT team can define custom applications based on IP address, port, URL.., using several criteria for a unique custom app.
DESIGNED BY YOU
Change colours, duplicate a widget, move dashlet, play with graphs, pies and charts. eye.lo is fully configurable thanks to graphical interfaces: data collection, KPI graphical editor, standard widget, default application, report template, …. Make your network management application nice to see and simple to understand.
eye.lo takes full advantage of the latest features embedded in Cisco IWAN routers to deliver highly interpretive visualization of the end-user-experience. From high-level, executive overview to expert visualization, customers browse their Network to quickly assess end-user experience and end-to-end issue.
APPLICATION AWARE MANAGEMENT
From the thousands of visited web sites, eye.lo reports, the top applications and urls making the bulk of the traffic. It provides end-to-end response-time and split latency between LAN, external network and application. Combining application-level KPIs with network-level KPIs (Load, Jitter, lost packets, IP SLA,..) gives end customers a powerful method for objective assessment of end-user experience.
eye.lo provides a fully customizable tab-centric workspace for the end-users. They display and drill down dashboards from a network level view to a specific circuit troubleshoot. In a same dashboard, they mix metrics coming from several IWAN features: network & system metrics (snmp polling collection), application traffics (Nbar2), application performance (MMA) and optimization metrics (PfR, Waas). This powerful network visualization tool helps IT manager solve most of their common issues in just a few clicks.
HYBRID NETWORKS & E2E VISUALIZATION
When a VPN architecture uses static or dynamic (Cisco PfR) WAN paths, eye.lo leverages performance metrics and events to display an end-to-end view with a deep focus on the application flows.
It delivers a simple and innovative visualization of the end-to-end flows. Designed for VPN set across a few or thousands of sites, it adapts to each enterprise context and shows the flow going through their network. Combining traffic view and distribution of performance metrics, the flow map is an extremely effective tool to troubleshoot and optimize the network and application delivery infrastructure.
The high-performance and robust memory management of .lo platforms open new opportunities for advanced data processing and progressive automation. eye.lo benefits from the continuous investment of LivingObjects in expert rules, predictive models, and data mining algorithms, targeted at detecting network anomalies, establishing diagnostic or capacity planning.
Advanced analytics embedded in eye.lo turn data coming from the Customer Premise Equipment (CPE) into meaningful information to detect anomalies and control application performance. It helps IT teams to optimize the network, prevent impact on the level of service and react quickly to detected problems.
IP NETWORK CONSISTENCY
Because typical snmp monitoring are rarely sufficient to assure consistency across an IP network infrastructure, eye.lo includes an advanced scripting engine. Its scalability and capability allows Service Provider network experts to easily design advanced algorithms to scan and control the hundreds of thousands Customer Premise Equipment (CPE) and Provider Edge (PE). Setup is verified and performance is assessed.
Assuring critical applications priority over non-priority flows is the cornerstone of good end-user QoE.
When end-users face latency using a business application, eye.lo helps end-customer’s IT team to spot the root cause segment (LAN/WAN/App) and check the consistency between applied CoS policy and the business-criticality of the application.
They can decide to assign a new Class of Service for the application using eye.lo configuration management, if the Service Provider allows it, or let the Service Provider Customer Care apply the requested policy.
To be effective, CoS policy must be applied uniformly across the VPN. eye.lo embeds a CoS module, comparing the configuration of the network equipment to the reference CoS (Class of Service) targeted by the enterprise policy. It controls standard CoS configurations based on access lists, as well as advanced CoS configurations based on application recognition (e.g : AVC on Cisco routers). Corrections of discrepancies can be directly implemented by eye.lo or transmitted to the configuration tools of the Service Provider.
Performance management is a matter of expertise, reactivity and regularity. A specific Report Studio helps Service Providers structure communication with their multiple enterprise customers.
The Report module turns application or Network information (graph, TOP, map, alerts, …) from the eye.lo platform into simple configurable widgets that can easily be moved around, edited, re-dimensioned and combined. Each widget is a dynamic object that can be automatically updated with refreshed data if desired.
Once complete, a report can be declared as a “template”, customized and edited by end-customers to schedule automatic e-mailings for daily reporting. They enjoy synthetic and actionable information that help them to fulfill their business-critical application SLA and build confidence for new value added services.